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What Our Clients Think Of Us

Tacticull Project Management – tacticull.com

Thank you for all your work and support over the last few weeks to get everything to this stage.  I really appreciate everything you have done.

Tacticull Team – January 2021

ITECH ENVIRONMENTAL – 200 Hachborn Rd, Brantford, ON N3S 7W5 Phone: 877-324-4402

Dear Brian,

I wanted to put something down in writing, but I have something that needs to be discussed about Pavol.

I am utterly speechless at the great work he has done over the last couple of weeks for us. With little to go on and a mess left behind from the previous caretakers, he has cleaned everything up and worked diligently to keep me informed of every problem and action. He has corrected configuration problems that I am assuming have been there for years. There were very few problems he couldn’t handle, and he promptly created tickets, but fixed the problems before they got back to him. He went downtown Toronto on a Friday afternoon, which was greatly appreciated and he helped out again last night and this morning.

I believe there are still some outstanding issues, but he actually cares about getting them resolved. Previous administrators left things hanging.

He is extremely knowledgeable and a great asset for ComputerMaster. Which I know you are fully aware, but I’m sure it’s nice to be told.

As always it is pleasure to have Pavol and ComputerMaster taking care of us.

Darren Monks – December 2020

RDI CHEMICAL – 1875 Drew Road, Mississauga, ONL5S 1J5 Phone:  905-456-9444

Dear Brian,
I want to personally thank you for responding so rapidly to our server problems and our data that was corrupted. We can’t thank you enough for supplying us with our new servers and re-cabling of our facility in the most expedient manner.
Your team was extremely knowledgeable, personable and patient in this transition. The laptop that you obtained and recommended to me for remote working is really fast and completely reliable.
We can’t recommend you enough for a job so well done!

Jane Robbins

GREEN RELIEF – The Future of Medical Cannabis, 1-855-841-2009, www.greenrelief.ca

Since signing on with Computer Master we have been very happy with their responsiveness to our needs and the professionalism of their staff. I whole heartedly recommend them to anyone requiring contract IT services.

Trevor Moore
Quality Assurance Manager

HUDSON RESTORATION, 5035 North Service Road, Suite C13 Burlington, ON L7L 5V2 Phone : 905-634-6855 www.hudsonrestoration.com

As a busy restoration company in a competitive market, we rely on responsive customer service, the kind of professional, quality service that Computer Master delivers.
Computer Master has looked after all of our IT requirements for years. We highly endorse Computer Master.

Steve Hudson
President, Hudson Restoration Inc.

BLOWMOLD TOOLING, 2376 Lucknow Dr, Mississauga, ON L5S 1H3 (905) 678-2341 www.blowmold.com

Computer Master was highly recommended to Blow Mold Tooling when it was time for us to change our IT provider.

Since we began using their services we have been extremely pleased with all aspects of the relationship. The SLA option gives us a cost certainty for budgeting and the service is very flexible and adaptable to our needs.

They now handle all of our hardware, software and internet requirements and the response time to any question, problem or quote request is usually minutes rather than hours or days. Emergencies are dealt with immediately.

The service techs we have had in our facility have been extremely knowledgeable, personable and easy to work with.

We would recommend Computer Master to any company looking to simplify their IT management.

Robert Anderson
Operations Management

MR ELECTRIC GTA WEST, 8 – 335 Admiral Blvd Mississauga, ON L5T 2N2 905-795-9556 www.mrelectric.com

This letter is to express our complete satisfaction with the services provided by Computer Master. The services of Computer Master are always provided in a professional manner and at a competitive rate. The technicians provide an array of proposals to meet our IT and technical support requirements.

Prior to using Computer Master for our IT support, we had numerous issues with our desktop computers and computer network that resulted in a significant amount of “down-time” and a loss of productivity by our office staff. Now that our computers are serviced on a monthly basis, the number of computer related problems has significantly decreased and we have not had a single occurrence where our network was not working.

Without reservation, I would recommend Computer Master to any individual or company that is in need of IT and technical support.

Yours truly, Linda Pranjic, Office Manager Mr. Electric GTA West

KEVIN MULCAHY CHARTERED ACCOUNTANT, 52-3065 Ridgeway Drive Mississauga, ON L5L 5M6 www.kmca.ca

ComputerMaster has been our IT Solutions provider for many years. We have always counted on them to solve our IT issues promptly and efficiently.

Thank you, Kevin Mulcahy

ONTARIO EDUCATION COLLABORATIVE MARKETPLACE 90 Eglinton Ave. East, Ste. 504, Toronto ON M4P 2Y3 Tel:(416)847-1110 – www.oecm.ca

SUBJECT/REFERENCE: Recommendation for ComputerMaster

ComputerMaster has provided OECM with an exceptionally high standard of IT support and consulting. We have used their services both on an ongoing basis, through a Service Level Agreement, and on an emergency basis when our sole IT staff person left on very short notice. We then required their services for several months on a daily basis. Their technician, Oljeg Pajkic, stepped into that role. He was immediately helpful through his professionalism, his calm, and his ability to quietly and consistently correct current issues and anticipate potential problems. Brian Pembleton provided excellent management of our needs and was always prompt and effective in his responses. He took the time to understand our business and its requirements. Our business context is highly complex given that we are a not-for-profit agency with funding from the provincial government to work with School Boards, Colleges, and Universities in Ontario. Brian was also always very careful to make sure that our needs were reflected in the deliverables that Oljeg provided and itemized on a daily basis. Responsibility for IT services for OECM rests within my department, and I felt very confident with the service they provided. I strongly recommend ComputerMaster, and would be willing to answer any questions related to OECM’s experience with them.

Yours truly, Caroline Newton Director, Communications OECM

PARAMOUNT FINE FOODS 10 Four Seasons Pl., Ste. 601, Toronto, On. M9B 6H7 Tel:(416)695-8900 – www.paramountfinefoods.com

Great Work Our Restaurant chain has a major account with Computermaster. Our new head office network was installed completely without any glitches including perfect migration of all of our previous files. The 24 hour on call service from the highly skilled technical team at Computermaster is amazing and fully supports all of our IT needs including network solutions, hardware and software selection and installation, hosting services and training our staff. Computermaster has become a valuable consultant in providing customized solutions to fit our needs supported by a professional and fast service which allows us to concentrate on increasing our profits. We thank you Computermaster for fixing all of our IT issues to date, we really like your work.

Management, Paramount FineFoods.

MASTERLIFT 2899 Plymouth Drive, Oakville, On. L6H 6G7 Tel:(905)823-522 – www.masterlift.com

Good morning Sandy,

I just wanted to say thanks for the recent spam install. The product you and Brian recommended works perfectly and the install was seamless. I look forward to continuing this relationship to benefit from your obvious expertise and professionalism. Thanks for the great service! Sincerely


Dear Brian, On behalf of Espar, I would like to extend our thanks for the wonderful service you and your team provide to our company. We want you to know that we are very pleased with the quality of service that Computer Master provides to us. We sincerely appreciate your responsiveness and the way you conduct business I would like to compliment your team on their professionalism, flexibility and courteous service provided to the high level of demands that have forever been increasing for us. Rarely, nowadays do you encounter a supplier that provides you with complete cooperation, not to mention it is a real pleasure to work with people who are so knowledgeable, helpful and who know the meaning of efficiency and working within demanding timelines. I would gladly recommend your company to others, and once again Brian, I would like to thank you and we look forward to our continued business relationship and would gladly recommend your company to others. Kind regards, Ingrid Ring

Re: Outsourced I.T. Services Dear Brian, I wanted just to drop you a note to express our thanks at the continued excellent service we have been receiving since the decision was taken to outsource our IT services to you back in June 05. These have included: •Assistance in the selection and purchase of new server and routers •Assistance with moving locations. •Supply of computer hardware and software. •Supply of equipment and maintenance for office machinery, including printers, scanners, colour copiers •Emergency internet service (when Bell had problems with the ADSL lines) Outsourcing our IT services has proven to be a cost effective way of allowing our staff to focus on our maximizing business, rather than tinkering with IT issues, and after all, maximizing business is what it is all about. I would not hesitate in recommending ComputerMaster to any potential small business considering outsourcing their IT services and office equipment infrastructure.


Yours truly, John D. Attas, P.Eng. General Manager

As we are a manufacturing facility, we do not have a computer technician on our staff. Since starting with Computer Master in 1996 we have tripled our computer network system. Computer Master has been involve from networking, cabling, printers, and user stations through all of our growth. We have been able to pull from the resources at Computer Master for product knowledge and service over the years. Computer Master has supplied us with quality service and does a lot of comparison pricing for us. The owner handles our need as if they were his own and gets us the best pricing where possible. He has also helped us with our Internet lines and has battled with distributors on our behalf when needed. …… Brenda

We have been a client of Computer Master for approximately two years During that period, they have provided us with the following services: •Hardware supply (desktop & laptop computers, server equipment, network equipment, printers) •Software licensing •Network, phone, and security cabling & infrastructure •General consulting (troubleshooting, warranty issues, system design, various others as required) As the primary contact for Computer Master, I have found them to be extremely professional and reliable at all times. I have come to depend on their knowledge and expertise on a wide variety of issues. They have also proven to be very flexible and accommodating, which has been very important for our company during a period of rapid change and expansion. I would not hesitate to recommend Brian Pembleton and his team to any of my colleagues or business associates. ….. Taylor

My IBM ThinkPad is a great machine. It has handled two major drops (both onto concrete, with some force, over a bit of a distance), major temperature extremes, a house under construction and more. The laptop has met my expectations without fail… except for the power supply. …..Today, it died. I contacted IBM and was informed that every retail outlet had been closed. The IBM warehouse was closed. They may be able to get the power adapter by the end of the day (they MAY BE able). They did promise to be able to deliver by the following business day (Monday is not an option)… …..IBM service was courteous but pretty poor. Basically I could wait and see if they had the part. They also offered to courier it to me for the next business day. Not a good result….. …..Then I got in touch with Brian at Computer Master. He did not have the part in stock (my heart fell, I was counting on the CTN to do the trick), but he would check and get back to me. Five gut wrenching minutes later the phone rang. Brian had contacted his warehouse, they would have it within the hour! An hour for Brian to do what all of IBM could not. Amazing service…. ….. Bernard

We’ve been in I.T. for well over a decade!